When will the legal industry become more
customer-centric?

Legal is still stuck in a time where expertise is the sole ingredient and "profit-per-partner" remains the most important metric to law firms. Mark A. Cohen hits back at these institutionalised problems and paints a picture of an industry which is truly client-centric.

Law firm's misalignment with their customers has led to a number of ALSPs springing up who follow a client-centric methodology. This new wave requires providers to start with a great client experience and work backwards to find their fit and providing clients with tailored solutions. 

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(9 minute read)

Handing the media

A call from the press could go one way or another for corporations. It could be in anticipation of a new product launch or about a charitable contribution... or it could also be a reputation ruining moment. Here are some tips on handling the media when requests come in about some not so savoury revelations.

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(4 minute read)

How to thrive as a digital lawyer

The pandemic has showed us that technology is not just a nice to have anymore, it's a necessity. Many in-house lawyers found themselves in a tricky situation if their contracts are all hard copies, filed away in cabinets especially if they had force majeure clauses to enforce.

The Financial Times looks at what it takes to thrive in digital times and it's not just tech literacy!

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(6 minute read)

GC Roundtable: In-house lawyers and KPIs

In-house lawyers feel like they are wrongly treated as cost-centres which means finance is constantly asking them to spend less instead of investing into legal initiatives. However, KPIs present an opportunity to alter this perception. Talk to your stakeholders to see what they care about and create KPIs which demonstrate value accordingly; after all, HR and finance have different aims... 

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(3 minute read)